Advantages of Outsourcing to Costa Rica

Outsourcing is one smart move which has always been a pivotal thing for corporations as it helps them to focus on their key aspects of business and outsource something which can be done by an expert in less time and at the right price. The majority of the big companies today believe and practice outsourcing as it offers them more bandwidth to explore and focus on something which is their key. So choosing to outsource can be really a tough job as to which country and why and this is something which can be tough.

Costa Rica has emerged as a global hub for outsourcing, especially for American corporations. This country which is considered to be the Silicon Valley of Latin American has immense potential and this is the reason companies are choosing it as their favorite outsourcing destination. The country has educated and skilled workforce supported by their best education system in Latin America and it also has the highest English language proficiency in Latin America which is a natural advantage for the majority of the english speaking countries who can outsource their work to firms in Costa Rica. The country has a strong education system and has new and updated technical programs in IT domain which make them a key leader in business.

The IT sector is the key to everything today and Costa Rica has all the reasons to attract IT companies to outsource their work to them. The country with its educated and trained IT workforce has a global in-house attrition rate of 9% as per a study publishing is done by Deloitte in 2012. This is something which is a blessing for IT firms as they can count on their outsourced partners to deliver the projects well on time and always.

Costa Rica is on Central Standard Time and has a great connectivity with average 5-6 flying hours time from major US cities. In addition to this most of the US cities have a direct flight to Costa Rica which makes it more meaningful to do business with a country which is easily reachable and travel-friendly. Most of the companies here in Costa Rica have a great working culture where they work with the motto to improve performance, increase effectiveness whether it is about your web application, existing technical setup or to build a cloud-based solution from scratch. With expertise in Customer service, understanding different business models and great work ethics put Costa Rica in the front race to be the right outsourcing partner for any business.

Ready to Use a Virtual Assistant? 24 Questions to Ask Before Hiring

Ready to use a Virtual Assistant? Great. Once you have shortlisted your potential candidates think about the questions you are going to ask.

Now, don’t skip this step. It’s really important that you take the time to get on the phone or Skype with prospective VAs. By talking to them, you’re going to be able to tell if there’s a ‘connection’ or not. And asking these questions will give you a better idea of where they stand on different things and whether they love what they do or not.

Here are 24 questions to ask a VA before hiring them:

1. How long have you been in business?

2. What target market do you serve?

3. Where are you located? (What time zone more specifically)

4. What hours do you work?

5. Do you work after hours or on the weekends?

6. Is there an extra charge for rush projects?

7. What is considered a rush job?

8. What is the turnaround time on projects I send?

9. Do you have others on your team? (More specifically, what if you get sick or your computer crashes – do you have a backup plan so my work will still get done on time?)

10. Do you have client references? May I contact them?

11. How soon can I expect you will respond to an email/voicemail from me?

12. How do you do your invoicing? (Specific day of month?)

13. What payments do you accept?

14. Do you require me to sign a contract? If so, what does it entail? (Specifically, does that ‘bind’ you to working with them for at least 3 months before being able to end the working relationship?)

15. What is your preferred form of communication?

16. Out of everything you do for clients, what is your favourite?

17. Do you charge for time we spend emailing or on the phone?

18. What is your availability?

19. Do you invoice upfront or after projects are completed?

20. What software/computer programmes do you use?

21. Do you have a confidentiality agreement?

22. Will my work be sub-contracted to someone else?

23. What security measures do you have in place?

24. What do you charge? (How is time billed – 15 minute increments, per project, etc)

You might be thinking, wow that’s a lot to ask. But keep in mind you have every right to ask these questions and even more. It’s not only for your benefit, but the VA’s as well. Just as you’re ‘interviewing’ her (or him) to see if she will be a good fit for you and your business, she’ll also be able to get a feel for whether you would be a good fit for her. And you don’t have to ask them all if you don’t want to. Maybe after a few questions you’ll know right away if will work or not. Ask as many or as few questions as you feel you need to, to be able to get a good feel for who she is and how she does business.

Also keep in mind that you don’t have to tell the VA yes or no once you’re finished the consultation. Let her know you’ll be in touch within 24 hours (or however long you feel you need to finish the rest of your calls and to make a decision). Of course, follow your gut and if you talk to someone that you gel well with, whose personality you love, and whose skills are exactly what you’re looking for, then by all means go ahead and sign up right away. Just don’t feel pressured to sign on the dotted line immediately.

Founded in 2004, Virtually Gerry offers capable, conscientious and caring virtual business support to businesses in the Thames Valley, across the UK and worldwide. We provide expert, reliable administrative and project management services on a flexible remote basis, saving firms time, money, and desk-space. Friendly, dedicated and trusted, with 25 years’ experience in business administration and project management, Virtually Gerry places a strong emphasis on practical, tailored solutions, offering flexible hands-on assistance with any task that you don’t have the time, skills or inclination for yourself.

Things to Consider While Hiring a Data Entry Outsourcing Agency

In recent times, digitization of documents and data generation has created high volumes of data in almost all industries. It is definitely not easy for entrepreneurs and business owners to manage the large volumes of data and maintain quality, accuracy, and reliability at the same time. Whether your firm is small, medium or big, effective data management is time-consuming and highly complicated. When you are running a business, it is always advisable to invest time in core business activities and hire a data entry outsourcing agency for managing voluminous data.

However, before you hire an outsourcing agency, considering a few important factors is important. Let’s take a look:

1. Experience

The process of data entry demands great accuracy. It is important to ensure that the company you hire is capable of managing all the different tasks and is highly efficient. The most trusted way to judge the experience of an outsourcing company is by reviewing the case studies of similar projects and reading the testimonials of the past clients. Reading the feedback of past customers is a great way to measure and analyze the capabilities of an outsourcing partner.

2. Latest Technology and Infrastructure

Before outsourcing data entry services, ensure that the outsourcing partner has access to the latest technologies and proper infrastructure settings. Apart from high-speed data connectivity, the outsourcing agency should also have backup facilities and data security measures for faultless and continuous services.

3. Flexibility

While choosing the right outsourcing partner for data entry services, it is ideal to go for a flexible working environment. Factors such as flexible timing and pricing help strengthen the bond with an outsourcing partner. Moreover, when there is a flexible working environment, employees can also provide customized solutions.

4. Clear Communication

In order to achieve effective results, communicating your exact requirements clearly is important. Without clear communication, your outsourcing partner will not understand your specific requirements and this, in turn, may end up hampering your business goals in the long-run.

5. Round-the-Clock Maintenance and Support

Before finalizing an outsourcing agency, ensure that the service provider offers 24/7 maintenance and support. For instance, if you have an e-commerce site, significant downtimes can make your prospective customers make their purchases elsewhere. Moreover, when you outsource your services, it is equally important to ensure that the transactional data and log-in data remain secure.

6. Quality

Checking the quality of data entry services is crucial. So, before outsourcing your requirement, make an attempt to know how proficient the service providers are. Using a free trial before you sign the final agreement is advisable. This process also helps you figure out the quality of the services on offer.

7. Cost

The primary objective behind outsourcing is to avail the benefits of skilled manpower at budget-friendly rates. Before you decide to sign a contract, understand the clauses and make sure that there are no hidden rates such as overtime charges or opportunity costs.

Outsourcing data entry services is an easy way to reduce operational costs, improve turnaround time and concentrate on core business activities. Data entry outsourcing is reliable in terms of sales turnover, profit, and quality.